Return & Refund Policy

At Malecasa, customer satisfaction is our priority. If something isn’t right with your order, we’re here to help make it right.

Return Eligibility

We accept returns within 30 days of delivery.

To qualify for a return:

• Items must be unused, unworn, and in their original condition
• Original packaging is preferred whenever possible
• Personalized, custom-made, or made-to-order items are non-returnable unless they arrive damaged or defective

How to Start a Return

To request a return, please contact us at:

Info@malecasa.com

Include:

• Your order number
• The reason for your return

Once your request is reviewed, we’ll provide detailed return instructions and the appropriate return address. Please note that return addresses may vary depending on the product and fulfillment location.

After we receive and inspect the returned item, refunds are typically processed within 7–10 business days to the original payment method.

Return Shipping Costs

Customers are responsible for return shipping costs unless:

• The item arrived damaged
• The wrong item was received
• The product is defective

For your protection, we recommend using a tracked shipping service, as we cannot guarantee receipt of returned items without tracking confirmation.

Damaged or Incorrect Orders

If your order arrives damaged, defective, or incorrect, please contact us within 48 hours of delivery.

To help us resolve the issue quickly, include:

• Clear photos of the item
• Photos of the packaging
• Your order number

Depending on the situation, we will offer either:

• A replacement item
• A full refund
• Or an appropriate resolution based on the issue

Contact Us

If you have any questions regarding returns or refunds, feel free to contact our support team at:

Info@malecasa.com