Friendly Asked Questions
General
Q: What kind of products do you sell?
A: We offer a wide selection of men’s fashion – from casual basics to premium brand items.
Q: Do you have a physical store?
A: No, we are an online-only store. This allows us to offer better prices and a broader selection.
Q: How do I choose the right size?
A: Each product page includes a size guide. Please refer to it for help choosing the correct size. Still unsure? Feel free to contact us.
Q: Can a product sell out?
A: Yes, popular items can sell out quickly. We recommend ordering early or signing up for restock notifications.
Orders
Q: How do I place an order?
A: Simply choose your product, select your size, and click “Add to Cart.” Follow the checkout process to complete your order.
Q: Can I change or cancel my order after placing it?
A: Please contact us as soon as possible. If your order hasn’t been processed yet, we may be able to modify or cancel it.
Q: Can I order without creating an account?
A: Yes, guest checkout is available. However, we recommend creating an account for faster checkout and order tracking.
Payments
Q: What payment methods do you accept?
A: We accept iDEAL, Bancontact, credit cards (Visa, MasterCard), Google Pay, and Apple Pay.
Q: Is it safe to pay on your website?
A: Yes, our website is secured with SSL encryption and trusted payment providers.
Q: How do I receive my invoice?
A: Your invoice will be emailed after your order is confirmed. You can also download it from your account.
Shipping
Q: Can I return my order?
A: Yes, you can return items within 30 days of receiving your order. Items must be unused, unwashed, and in original condition.
Q: What are the shipping costs?
A: Shipping is free at the moment, enjoy it while it lasts.
Q: Can I track my order?
A: Yes, you’ll receive a track & trace link by email once your order has shipped.
Q: Do you ship internationally?
A: Yes, we ship across Europe. Shipping rates and delivery times vary by country and are shown at checkout.